Wednesday, July 6, 2011

Add Cake Poker to the list of corrupt sites


I had nearly $400 in my bankroll at Cake Poker and decided to withdraw it. That's not life-changing money, but things are shaky right now in the online poker world.

May 23: When I tried to withdraw, Cake told me to use UseMyWallet. When I went to that web site, they wouldn't let me open an account. I wrote to Cake and they basically said, "Too bad." I wrote back and asked how, then, could I get my money?

May 24: Cake wrote back and said they could send me a check, but I had to send a copy of my driver's license and a recent utility bill. I did so. Then Cake told me I could withdraw. When I tried to do that, however, their system wouldn't let me.

May 25: Cake now told me that the withdrawal by check method wasn't enabled. Another e-mail followed. I asked them to fix this, and they said:

From: CakePoker Cashier
To: dave1smith@yahoo.com
Sent: Wed, May 25, 2011 10:14:39 AM
Subject: Re: Re: cash [Ticket#: 548546]

Hello David,
Thank you for your email. Please be informed that we can manually cashout via check on your behalf. Can you please confirm if you wish to cashout your total balance $364.67?
Kind Regards
Norah
CakePoker Cashier Department


May 26: Yes, dammit! Of course I want my money. What have we been e-mailing back and forth about? I wrote and verified the amount and asked them to proceed. Their reply:

From: CakePoker Cashier
To: dave1smith@yahoo.com
Sent: Thursday, May 26, 2011 7:38 AM
Subject: Re: Re: cash [Ticket#: 548546]

Hello David,
Thank you for your email. Please be informed that the cash out has now been requested for you. Please let us know if we can be of further assistance.
Kind Regards,
Mark
CakePoker Cashier.


Now we were getting somewhere, or so I thought. They had given me the run-around, but finally they promised to send my money.

June 27: One month later, I still hadn't received a check, so I wrote and asked about it. Their reply:

From: CakePoker Cashier
To: dave1smith@yahoo.com
Sent: Monday, June 27, 2011 3:09 PM
Subject: Re: Re: cash [Ticket#: 548546]

Hello David,
Thank you for your email. Regrettably, we have experienced some delays due to technical problems, which have created a backlog. We are working hard to have this situation rectified quickly. Please rest assured that your cashout will be completed as soon as possible.
Kind Regards
Norah
CakePoker Cashier Department


July 5: This wasn't looking too good, now was it? I mean it's only $364, and if they can't get that small amount to me, then they have issues. Yesterday, I wrote and asked when I could expect the check. Their reply:

From: CakePoker Cashier
To: dave1smith@yahoo.com
Sent: Wednesday, July 6, 2011 7:03 AM
Subject: Re: Re: cash [Ticket#: 548546]
Hello David,
Thank you for your email. We do understand your frustration in this matter since this cash out is having an unacceptable delay on which we are aware of. Unfortunately our support and cashier staff cannot promise you an ETA in this matter nor have a cash out process speed up as the issue is due to technical problems with the transfer system. We're working to have this resolved and your funds transferred shortly.
Kind Regards
Norah
CakePoker Cashier Department

5 comments:

  1. Welcome to Full Tilts world of float and co-mingleing of funds.

    By the way - your 364 USD is not what you'll realize (if you get the check at all). You'll get deductions by Cake for "handling" and by at least two banks for "processing" fees. The processing fees will be by percentage, not flat fees.

    One of them will be your bank, where you cash the check - they'll have an international check processing fee.

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  2. Doesn't look good. Hopefully,you'll get your money soon.

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  3. I heard that cashing out of Cake was a problem. This is worse than I thought. I was thinking that in the past you had to cash out at least $500 and that they extracted an outrageous fee to do so. Things don't sound much better now. Hopefully you'll get your money.

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  4. ugh. I knew I'd regret playing there. I hate everything about that site - crappy software, barely anyone playing. I never really expected to get my money back, but KNOWING I never will kind of irritates me.

    Hope it works out for you.

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  5. Damn. I feel somewhat responsible. Sorry to get you messed up with this. It is unfortunate to hear. I (pre Black Friday), have always been able to wire it directly to my bank within a week. Crossing my fingers.

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